For faults that truly fall within the scope of the warranty:

• We provide free repair or replacement parts.

• Standard round-trip logistics costs will be borne by AOKE.

• Customers do not need to pay any fees.

Fees may incur under the following situations:

• The fault is diagnosed as falling under the circumstances described in the "Disclaimer Clauses" (Chapter 3) (such as man-made damage, overloaded use, etc.).

• The customer requests on-site technical services (which will generate travel and labor expenses).

• The customer requests urgent services that exceed the standard process.

All chargeable items will be confirmed in writing in advance.

The main situations include, but are not limited to:

• Failure to install and use according to the instruction manual.

• Overloaded use or use in a non-designed environment.

• Unauthorized modification or disassembly.

• Damage caused by accidents or force majeure.

• The product serial number/warranty voucher is altered or missing, etc.Please refer to Chapter 3 of the policy for specific details.

The warranty period for replaced parts shall be:

• The remaining period of the original product's part.

• 90 days from the date of replacement. Whichever is longer shall prevail.

AOKE reserves the right to make reasonable revisions based on technical upgrades or regulatory changes.

The latest version shall subject to the content published on the official website.