01.How to obtain the full PDF file of "AOKE Linear Lifting Product Warranty Policy (2026 Edition V1.0)"

It can be obtained through:

  • Requesting it from your account manager.

  • Visiting the relevant pages of the AOKE official website to view.

Document Name:

"AOKE Linear Lifting Product Warranty Policy (2026 Edition V1.0)"


02.How to set the height memory function?

Depending on the hand controller model, you can store multiple memory points:

  1. Adjust the desk to the desired height

  2. Press the S/M button → display flashes “S-”

  3. Press a number button (1–n) simultaneously to store the height


03.How to initialize the height-adjustable desk?

When the system shows an error or the hand controller displays “RST”:

a)Enter Initialization Mode:

① Press and hold the “▼” button until the motor stops, then release.

② Press “▼” for 5 seconds to enter initialization mode.

③ Keep pressing during this step; releasing will cancel initialization.

b)Confirmation:

① A beep sound indicates successful initialization.


04.How to adjust misaligned crossbeam holes caused by external force?
  1. Measure the diagonal lengths of the crossbeam with a tape measure

  2. Adjust both diagonals to equal length; the holes will align correctly


05.How to handle frequent E05 error during adjustment?

a.Check Installation:

① Ensure the control box and hand controller are securely fixed to the desk board.

(A tilted control box can cause repeated E05 errors during movement)


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