- Home
- Products
- About
- DIY
- Support
- News
- Contact
- EN/CN
-
-
Frequently Asked Questions (FAQ)01.Troubleshooting by Product TypeDual-Motor Desks
Q1: Desk wobbling after installation
A1: Check key installation points:
① Ensure screws between the motor box and crossbeam are tightened
② Ensure screws between the crossbeam center and the moving rod are tightened
2. Single-Motor Desks
Q2: Uneven leg height after reset
Case 1: Secondary leg higher than main leg during assembly
Remove secondary leg
Manually push to lowest mechanical limit
Reinstall the rod
Case 2: Main leg pre-raised
Fully remove the rod
Lower main leg to the minimum, then reinstall
Q3: Transmission rod noise
Usually caused by friction between the rod and motor box, Pull the rod slightly outward to reduce noise
⚠️ If the issue persists, contact AOKE customer service
02.Error Codes and SolutionsError Code Description Solution E01 Main power voltage > 45V Check main power E02 Screw height deviation > 1cm Re-initialize E04 Hand controller connection/communication error Check controller cable E05 Obstruction stop Release button and retry E06 Main power startup failed < 20V Replace/check main power E07 Main power protection triggered < 20V Re-power E08 Desk tilting during movement Re-initialize HOT Power temperature too high or >2min operation within 18min Wait for cooling / system rest E11 Motor 1 disconnected Check Motor 1 connection cable E12 Motor 1 current sampling channel error Replace the control board E13 Motor 1 phase loss (phase wire disconnected) Check if the motor phase wire connection is abnormal E14 Motor 1 phase loss (phase wire disconnected) Check if the motor phase wire connection is abnormal E15 Motor 1 internal short circuit Replace the motor E16 Motor 1 locked-rotor / stalled Re-initialize the system E17 Motor 1 incorrect running direction Swap the motor wires or Hall wires E18 Motor 1 load too high / overloaded Reduce the load E21 Motor 2 disconnected Check Motor 2 connection cable E22 Motor 2 current sampling channel erro Replace the control board E23 Motor 2 phase loss (phase wire disconnected) Check if the motor phase wire connection is abnormal E24 Motor 2 Hall sensor error, or Hall wire disconnected Check Hall signal, or replace Motor 2 connection cable E25 Motor 2 internal short circuit Replace the motor E26 Motor 2 locked-rotor / stalled Re-initialize the system E27 Motor 2 incorrect running direction Swap the motor wires or Hall wires E28 Motor 2 load too high / overloaded Reduce the load E31 Motor 3 disconnected Check Motor 3 connection cable E32 Motor 3 current sampling channel error Replace the control board E33 Motor 3 phase loss (phase wire disconnected) Check if the motor phase wire connection is abnormal E34 Motor 3 Hall sensor error, or Hall wire disconnected Check Hall signal, or replace Motor 3 connection cable E35 Motor 3 internal short circuit Replace the motor E36 Motor 3 locked-rotor / stalled Re-initialize the system E37 Motor 3 incorrect running direction Swap the motor wires or Hall wires E38 Motor 3 load too high / overloaded Reduce the load E40 Cascaded controller disconnected Check the connection cable of the master/sub control boxes E41 Cascaded signal error Check the connection cable of the master/sub control boxes, or replace the controller E42 Memory error Replace the controller E43 Anti-collision sensor error Check all three connection cables E91 Anti-collision sensor error Replace the controller 03.Why choose AOKE ergonomic products?①Fully Customizable: AOKE excels in precise customization. From product dimensions, structural design, to color schemes, we support full customization to perfectly match your usage scenarios and aesthetic preferences.
② Exclusive Extended Warranty: All AOKE height-adjustable desks come with a “5+2” warranty: 5 years for desk frames and 2 years for the electronic control system.
04.How to handle product malfunctions?Please follow these steps:
Step 1: Troubleshoot the issue yourself
Refer to the product user manual, or visit the Customer Support → After-Sales Support section on the AOKE website, where you can find troubleshooting videos to help resolve common issues quickly.Step 2: Contact our support team
If the problem persists, please contact our customer service team at +86 574 88193751 or reach us through our online support channel. Our technical support team will provide you with a solution as soon as possible.05.What features does the AOKE online 3D desk configurator offer?✅Choose desk board color, frame type, and leg combinations freely
✅Customize accessories for a personalized desk setup
✅360° panoramic preview to inspect product details
✅Submit your configuration with one click; a dedicated service representative will contact you promptly
Compare Products 0
No products for comparison
-
